Third-Party Payments Report

The Third-Party Payments report shows information about reservations booked through Inntopia using third-party payment methods such as Affirm®. This information is useful for determining when manual intervention, either inside or outside of Inntopia, may be required to reconcile a payment.

  • Default report shows data for 30 days prior to today's date
  • Can view data for up to a 90-day date range
  • Default report shows only payments with errors; however, user can toggle to view all payments within the selected date range
  • Data can be sorted within columns
  • Currently only works with Affirm payments
  • Report does not include any updates made outside the Inntopia system
  • Uncaptured Affirm loans expire after 30 days but still appear on the report as they may still require action regardless of the state of the loan
  • Report includes data from child sales channels
  • Payments containing an error appear highlighted in pink
  1. In your Inntopia CRS, click the Reports & AR/AP tab. The Reporting, Receivables and Payables page appears.
  2. In the Administrative section, click Third-Party Payments. The Third-Party Payment report page appears showing itineraries containing an error within the past 30 days. If no errors occurred, no itineraries are listed.

  3. To view a date range other than the past 30 days, use the date picker to select a start and end date of the date range for which you want to run the report and click the Search icon.

  4. The itineraries containing an error with third-party payments within the selected date range appear.

  5. To view all itineraries with third-party payments within the selected date range, toggle the red Errors Only switch to grey (off).

    All itineraries made using the selected third-party payment appear.

    To sort itineraries, click on any of the column headers.

  • Itinerary ID – Itinerary identification number
  • Sales ID – Identification number of the sales channel under which the reservation was created.
  • Loan Created Date/Time (UTC) – Date and time the loan was created
  • Amount – The amount of the loan
  • Loan ID – Loan identification number. Used to find the loan in the third-party payment system.
  • Last Event – The last event that occurred for the loan.
    • Captured – The loan has been captured and applied as payment for the reservation.
    • Void – The loan has been voided.
    • Authorization – Loan is pending authorization and may need attention outside of the Inntopia system.
  • Status – The status of the loan.
    • Successful – The loan has either been successfully captured and applied to the reservation or successfully voided.
    • Error message – Information about further steps needed to successfully capture and apply the loan payment.